Privacy Policy

1. Introduction & Data Fiduciary Details

Zentara Realty (“we”, “us”, or “our”) operates as an independent residential real estate consultancy based in Gurugram, Haryana, India. We are committed to safeguarding the privacy and personal data of our website visitors, prospective homebuyers, and clients in compliance with the Digital Personal Data Protection Act, 2023 and associated data protection regulations of India.

This Privacy Policy applies to personal data collected through our official website (https://zentararealty.property), direct consultation forms, telephone communications, and electronic messaging.

2. Personal Data We Collect

We collect only the personal information strictly necessary to provide residential real estate advisory services:

• Contact Identifiers: Full name, mobile telephone number, and email address.
• Advisory Preferences: Corridors of interest (Golf Course Extension, Dwarka Expressway, SPR, New Gurgaon), typology preferences (e.g. 3 BHK, 4 BHK, Penthouses), and voluntary notes submitted in consultation forms.
• Consent Records: Verifiable electronic audit trails of privacy agreement and optional marketing consent timestamps, IP address indicators, and user-agent details.
• Technical & Analytical Data: Non-personally identifiable telemetry such as browser type, general geographical region (city/state level), and anonymized browsing behavior (collected only after analytics consent).

3. Purpose & Lawful Grounds of Processing

We process personal data solely on lawful grounds under the DPDP Act, primarily based on your voluntary consent, for the following specific purposes:

• Responding directly to your consultation enquiry regarding pre-launch or newly launched residential projects.
• Sharing verified project documentation, master plans, and builder credentials requested by you.
• Scheduling property orientations and direct builder consultations upon your request.
• Sending periodic property updates via WhatsApp or Email only if you have granted explicit, independent marketing consent.

4. Independent Marketing Consent & Withdrawal of Consent

In strict accordance with Indian data privacy principles, promotional communication consents for WhatsApp and Email are completely optional, separate from privacy policy agreement, and unchecked by default on our website.

Right to Withdraw Consent: You possess the absolute right to revoke or withdraw your marketing or communication consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To withdraw consent, simply reply “STOP” on WhatsApp, click unsubscribe in emails, or notify us at zentararealty@gmail.com with your registered mobile number. Requests are processed within 48 business hours.

5. Cookie Practices & Tracking Technologies

Our website employs structured cookies categorized into three tiers:

• Essential Cookies: Technically required for navigation security, session integrity, and remembering your consent preferences. These cannot be disabled.
• Analytics Cookies: Utilized via Google Analytics 4 with IP anonymization to evaluate aggregate engagement metrics. These are never executed prior to your explicit consent.
• Marketing Cookies: Employed to personalize advisory communications, requiring voluntary activation.

You can adjust or revoke your cookie choices at any time using the “Cookie Preferences” button situated in the footer of our website.

6. Data Retention & Security Measures

We retain personal data only for as long as necessary to fulfill the consultative advisory purpose for which it was collected, or to satisfy applicable statutory, regulatory, or reporting requirements.

We implement industry-standard technical and organizational security controls, including TLS 1.3 encryption in transit, strict access control, and periodic data sanitation protocols to guard against unauthorized access, loss, or disclosure.

7. Third-Party Sharing & Developer Coordination

We do not sell, rent, or trade your personal data to any third party.

Your personal information is shared with real estate developers and builders only after receiving your express instruction when coordinating a site inspection, formal Expression of Interest (EOI), or allotment proceeding.

We may utilize vetted infrastructure service providers (e.g., cloud hosting, email dispatch) who act strictly as Data Processors bound by contractual confidentiality obligations.

8. Rights of Data Principals (Your Rights)

Under the Digital Personal Data Protection Act, 2023, you have the following enforceable rights:

• Right to Access Information: Request a summary of personal data being processed by us.
• Right to Correction & Erasure: Request correction of inaccurate information or erasure of data no longer required.
• Right of Grievance Redressal: Avail of expeditious redressal regarding data handling concerns.
• Right to Nominate: Nominate an individual to exercise rights on your behalf in accordance with statutory guidelines.

9. Grievance Officer & Official Contact Information

For privacy inquiries, rights requests, or grievances regarding our data practices, please contact our designated Data Protection & Grievance Contact: